Address
144 Magdalen Rd, Norwich, Norfolk, NR3 4BA
Clinic Hours:

9:00am – 5:00pm (Mon-Fri) 

Clinic Number

01603 425482

Privacy Policy

This document serves as the Stunt Bike Show’s privacy notice. Hormone Health is referred to as “we,” “our,” and “us” throughout this publication.

We are the xxxxxxth company to be registered in England with that number.

144 Magdalen Road, Norwich, Norfolk, NR3 4BA is the address of our company’s registered office.

Nick Panay is our Data Protection Officer. You may contact him at [email protected]

Introduction

This is a notice to advise you of our policy about all of the information that we record about you, and it is important that you read it carefully. This document outlines the terms and circumstances under which we are permitted to treat any information that we acquire from you or that you supply to us. Both information that may be used to identify you (also known as “personal information”) and information that could not be used to identify you are included. The term “process” refers to the act of collecting, storing, transferring, using, or otherwise acting on information within the framework of the law and of this notice.

We are sorry to inform you that the only solution available to you in the event that one or more of the following points do not satisfy you is to immediately abandon our website.

The preservation of your privacy and the security of your information is a priority for us. We are aware that anybody who visits our website has the right to be informed that the personal information they provide will not be used in any way that is contrary to their intentions, nor will it inadvertently find its way into the possession of a third party.

We are committed to maintaining the privacy of any and all information that you provide with us, and we expect that you will extend the same courtesy to us.

Our policy is in accordance with the laws of the United Kingdom as they have been implemented, including those mandated by the General Data Protection Regulation of the European Union (GDPR).

In order to comply with the law, we are obligated to provide you with information on the processing and control of your personal data as well as your rights in this area. To do this, we are now requiring that you read the material that can be found at https://ico.org.uk/for-the-public/.

Any information that is gathered through our website is not shared, sold, or disclosed to a third party in any way, with the exception of the circumstances described below.

The foundations upon which we conduct data analysis on you

The rules require us to determine under which of boundary bases we process different categories of your private details, and to notify you of the basis for each type of information that we process. In addition, the law requires us to notify you of the basis for processing your information.

If one of the legal grounds that allow us to handle your personal information ceases to be applicable, we will promptly put an end to the processing of your data.

If the basis changes, we are obligated to tell you of the change and of any new basis under which we have concluded that we can continue to process your information. If this notification is required by law, we will notify you of the change and of any new basis.

Information that we are required to handle in order to fulfil our contractual obligations to you

A legal agreement between you and our company is created if you make a purchase from us or otherwise accept the terms and conditions that we provide.

We are required to process the information that you provide to us in order to fulfil our responsibilities arising from that contract. There is a possibility that some of this information contains personal information.

We could put it to use in order to:

  • Confirming your identify is necessary for maintaining security.
  • offer you the assistance of our company
  • provide you recommendations and pieces of advice on the products, services, and ways to get the most out of utilising our website.

We handle your information on the premise that a contract exists between us, or that you have asked that we use the information before we enter into a formal contract. Alternatively, we may process this information because we are required to do so by law.

In addition, we may compile all of this information into a more generalised form and utilise it to give information about classes of people, for instance to monitor how well we are doing with regard to a certain service that we offer. In the event that we utilise it for this reason, we will be unable to identify who you are as an individual.

We are going to keep processing this information until the contract that we have between us comes to an end or until it is terminated in accordance with the provisions of the contract by either party.

Information that we collect and process with your permission

You give us your consent to process information that may be personal information when you do certain things when there is not otherwise a contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our company, including our services, such as when you browse our website or ask us to provide you with more information about our business.

When it comes to the processing of your information, we will do all in our power to get your clear consent, such as by requesting that you consent to the use of cookies on our website.

There are situations when you could provide your consent without even realising it. One example of this would be if you were to send us a message by e-mail to which you would fairly expect a response from us.

We do not make any use of the information you provide us in any manner that might be used to individually identify you, with the exception of situations in which you have given us express permission to use the information you provide for a particular purpose. For example, we may aggregate it in a generic fashion and utilise it to offer information about classes, such as to monitor the performance of a certain page on our website.

We may from time to time send your name and contact information to some affiliates who we believe may provide services or goods that you might find valuable if you have given us specific permission to do so. If you have not given us this permission, we will not do so.

We will continue to process your information in this manner until either you withdraw your consent or it can be presumed in a manner that is fair and reasonable that you no longer agree to the processing of your information.

You have the ability to revoke your permission at any time by sending an instruction to the email address [email protected] or by writing to us directly. Nevertheless, if you do so, it is possible that you may no longer be able to access our website or our services in the future.

The information that we are required to process according to our legal obligations

We are held to the same legal standards as everyone else. There are circumstances in which we are required to process your information in order to satisfy a legal requirement.

For instance, we may be obligated to provide information to legal authorities if they make such a request or if they have the appropriate authorization, such as a search warrant or a court order. In this scenario, we would be required to comply with the law.

This may include information that is personally identifiable to you.

Uses specifically reserved for the information that you give to us

A service for subscribing to a newsletter

If you sign up to get updates to our email newsletter, the information that you give will be sent to Mailchimp and processed in line with their Terms and Privacy Policy if you want to do so.

To the extent that you remain a subscriber to our service, we will continue to treat your information in accordance with this basis.

Your information will not be used for any other reason than the one you specify.

Making a Complaint

When we get a complaint, we make a note of everything you’ve told us, including the complaint itself.

This information is utilised in the process of resolving your complaint.

If we determine that responding to your complaint in a reasonable manner requires us to communicate with another individual, we may choose to provide that individual with part of the information that is contained in your complaint. We try to engage in this practise as little as is practically feasible; but, it is entirely up to us to decide whether or not we do disclose information, and if we do, what that information entails.

We may also collect statistics indicating information acquired from this source in order to evaluate the level of service that we provide; however, we will not do so in a manner that would allow us to identify you or any other individual.

When you visit our website, information is collected about you automatically by our systems, and we may use such information.

Cookies

Our website utilises cookies. They are put by software that runs on our servers as well as software run by third parties whose services we utilise. Our servers run the software that runs on third party servers.

In order to store information or get access to information that has been kept on a user’s terminal equipment, the ePrivacy regulation, more especially Article 5(3), needs prior informed consent (ie, you must ask users if they agree to most cookies). However, certain cookies are not subject to this obligation, and we believe that this exemption applies to the cookies that are set on our website.

You are able to block their usage through the settings of your browser; but, if you do so, you will not be able to access all of the functionality that is available on our website.

In our cookie policy, we give further details about the cookies that are used on our website.

Personal identifiers derived from the websites you visit and the pages you view

Your web browser will send requests to our servers for web pages and other content on our website, and those requests will be logged.

We log information about you, including your geographic location, the name of the Internet service provider you use, and your IP address.

Our security systems will make use of this information to monitor the website for any potentially dangerous behaviour.

We utilise information of this kind, which has been anonymized, and aggregate it in order to determine the popularity of the pages on our website and how well we do in delivering material to users like you.

The data, when coupled with other information we know about you from past visits, may be used to personally identify you, even if you are not logged in to our website at the time. This may be the case if the information is combined.

The use of remarketing by our company

When you browse our website, a cookie will be placed on your computer. This cookie will allow us to display you an advertisement for our products or services when you visit another website. Re-marketing is also known as cross-channel marketing.

Cookies for remarketing are not used on our website.

The dissemination and dissemination of your information

Data and information obtained from other sources

Although we do not disclose any of your personal information to any third party (except as otherwise specified in this notice), there are times when we receive data from third parties whose services we use that is indirectly made up from your personal information. This data comes from the third party.

Advertisements from outside parties on our website

We do not carry third-party advertising on our website.

It’s possible that your information will be handled outside of the European Union.

Hosting for our website is done in the United Kingdom.

The United States of America plays host to the server that manages our newsletter subscription service.

In some other elements of our company, we may on occasion make use of contracted services provided by organisations located in nations that are not members of the European Union.

As a result, information collected in the United Kingdom or any other nation might potentially be handled outside of the European Union.

We take all of the actions that are reasonably required to make sure that any third-party service providers implement suitable safeguards to protect your personal information, and we do this by ensuring that we take all of those steps ourselves.

Access to your own information

Access to the personally identifying information you provided

  • On our website, we do not save any information that might be used to individually identify you.
  • You can contact us at [email protected] if you would like a copy of any personal information that we have stored on you.
  • We will let you know when you may expect to get the information once we have received your request and have reviewed it.

The deletion of your personal information

If you desire us to delete personally identifying information, you may email [email protected]

Because of this, the service that we are able to give to you may be reduced.

Confirmation of the information you provided

If you make a request to view, modify, or delete personally identifiable information, we will first take all efforts necessary to authenticate your identity before allowing you access or taking any other action on your behalf. It is essential that you do this to protect your information.

Various other things

Utilization of the website by youngsters

  • We do not market to children, nor do we sell goods or give services that may be purchased by minors. Neither do we sell goods nor do we provide services.
  • If you are under the age of 18, you are only allowed to access our website with the permission of a parent or guardian.

The encrypting of data that is passed back and forth between us

We validate our identity to your browser using Secure Sockets Layer (SSL) certificates, and we encrypt any data that you provide to us using those certificates.

If you want to be sure that the information that is passed between us is encrypted using SSL, you may check for a symbol of a locked padlock or another trust mark in the address bar or toolbar of your browser. This will let you know that the information is secure.

Your options for making a complaint

  • Send us an email if you are unhappy with our policy on the protection of your personal information or if you have any other complaints. The email address to contact us at is [email protected]
  • If an issue cannot be resolved amicably, we hope that you will be willing to work with us in good faith to try to settle it through one of the following processes: mediation, arbitration, or both.
  • You have the ability to file a complaint with the Information Commissioner’s Office (ICO) if you feel that the way we handle the processing of your personal information does not meet your expectations in any way. You can submit your issues at this address: https://ico.org.uk/concerns/.

Retention period for personal data

We do not store any of your personal information for any longer than is necessary, with the following exceptions that are specifically specified in this privacy notice:

  • for the purpose of delivering the services that you have requested;
  • as order to comply with other laws, including those requiring us to do so for the amount of time needed by our tax authorities;
  • to bolster a claim or defence in a legal proceeding.

Observance of the rules and regulations

Our privacy policy has been crafted in such a way that it satisfies the requirements of the laws of each and every nation and legal jurisdiction in which we want to conduct business. We would want to hear from you if you believe that it does not fulfil the legislation in your jurisdiction and that you live in.

However, the decision to make use of our website is ultimately up to you; you are under no obligation to do so.

A review of this policy regarding privacy

This privacy notice may be subject to occasional and/or required updates from our end. On the day that you use our website, the terms that apply to you are those that are currently displayed here on our website. It is strongly recommended that you print a copy for your own records.